Cupped hands, holding unprocessed dried tobacco. "John Middleton" from the logo, in gold color partly overlays the bottom of the image, with the complete John Middleton logo in red at the top left.

Contact Us

John Middleton Co. is a wholly-owned subsidiary of Altria Group, Inc.

 

JMC's Product Brands

Cigars:  Black & Mild  ●  Middleton's Cherry Blend  ●  Gold & Mild  ●  Prince Albert

Pipe Tobacco:  Apple  ●  Black & Mild  ●  Carter Hall  ●  Middleton's Cherry Blend  ●  Gold & Mild  ●  Kentucky Club  ●  Prince Albert  ●  Royal Comfort  ●  Sugar Barrel  ●  Walnut

Product Coupons, Offers, Promotions and/or Request to be Removed from Product Marketing & Email

 

icon of phoneCall Us: (888) 878-4562

Monday - Friday, 9 a.m. - 10 p.m. (ET)

Product Website Questions
& Issues

If you are an adult tobacco consumer 21+ and you have questions or issues with one of John Middleton Company's product websites, please call the phone number listed below for your brand.

  • Black & Mild - (855) 536-5696

Retailers & Wholesalers

General Questions

Please call the Altria Group Distribution Company Total Support Center at (866) 928-3510.

Requests for W-9s, Invoices & Orders

Please call the Altria Group Distribution Company Customer Solutions Department at (855) 747-2432.

General Contact Us

For general company questions about the topics below, please visit the Altria Group website to Contact Us.

  • Contributions, Grants & Sponsorships
  • Copyright & Trademark Materials
  • Employee Volunteering & Giving
  • Employment Verification & Benefits
  • Investors & Shareholders
  • Jobs & Careers
  • Media
  • Policy Engagement
  • Suppliers & Procurement
  • Sustainability & ESG

Product Quality Complaints & Questions

The contact us options below are for Product Quality Complaints and Product Quality Questions only.

Please do not use the methods below to contact the company for questions/complaints regarding product websites, product coupons, offers or promotions, or to request to be removed from product marketing and emails. Please reference the telephone numbers above for those types of inquiries.

icon of phone Call Us about a Product Quality Complaint: (800) 852-5847

Monday - Friday, 9 a.m. to 7 p.m. (ET)

icon of phone Request an Agent to Call you about a Product Quality Complaint

Request Call

icon of phone Chat with an Agent about a Product Quality Complaint

Chat is for U.S. Customers Only.

Chat is available Monday - Friday from 9 a.m. - 7 p.m. (ET)

icon of phone Online Product Quality Complaint Form

Complaint Form